1. Contracting Entities & Three Distinct Service Models
Arilator India Private Limited (incorporated in India, GSTIN: 36ABGCA4968F1ZG, State Code 36 — Telangana) is the domestic Indian contracting entity for Customers in India ("Customers"). Arilator Inc. (incorporated in the State of Delaware, USA) operates the global partner network and executes upstream commercial distribution schedules with authorized international software providers ("Authorized Vendors").
Arilator provides services under three distinct commercial and technical models, each identified on the applicable product listing or checkout screen:
- Model A — Authorized Software & API Resale (Merchant of Record): For products labeled Available through Arilator, Arilator India Private Limited acts as the authorized Indian reseller and statutory Merchant of Record (MoR), selling the software subscription or prepaid vendor-hosted API package in INR and issuing a domestic 18% GST tax invoice.
- Model B — Arilator Enhanced API Router Services: Arilator India Private Limited acts as the Merchant of Record for Arilator's own Enhanced API Router software services (including request-level PII/secrets protection, policy enforcement, rate/cost governance, and compliance audit logging) billed in INR with an 18% GST tax invoice.
- Model C — Bring-Your-Own-Key (BYOK) Upstream API Consumption: For integrations labeled Independent API integration (BYOK), the Customer supplies its own existing API key or account with the third-party API provider. Arilator is not the reseller or Merchant of Record for the underlying third-party API usage in BYOK mode; the Customer contracts with and is billed directly by the upstream API provider for all underlying token or request charges.
2. Role as Authorized Reseller & Seller of Record (Models A & B)
When a Customer purchases an authorized software subscription, an authorized prepaid usage package, or an Arilator Enhanced API Router plan from Arilator India Private Limited:
- Domestic INR Sale: Arilator India Private Limited contracts with and collects payment from the Customer directly in Indian Rupees (INR) via UPI or domestic bank transfer (NEFT/RTGS).
- Bank & UPI Statement Descriptor: Payments are collected into the regulated domestic account of Arilator India Private Limited via the designated Arilator India Private Limited UPI handle or NEFT/RTGS collection account displayed at checkout.
- Compliant Domestic GST Tax Invoice: Upon payment verification, Arilator India Private Limited issues a statutory GST Tax Invoice under GSTIN
36ABGCA4968F1ZG, classified under SAC 998314 (Information Technology Software & Cloud SaaS Services) or SAC 997331 (Licensing services for the right to use computer software), with applicable 18% GST split into CGST (9%) + SGST (9%) for intra-state Telangana supplies or IGST (18%) for inter-state supplies based on the Customer's verified Place of Supply. - Entitlement Provisioning & Product-Specific Activation SLAs: Following payment verification, Arilator provisions the Customer's entitlement according to the fulfillment mode displayed on the product listing: (a) Instant API Key / Automated Provisioning (provisioned automatically within seconds of payment confirmation), (b) Instant Promo / License Code (single-use activation code released immediately upon payment confirmation), or (c) Assisted Provisioning (completed within 4 business hours during Indian business hours, or eligible for a 100% INR refund).
3. Pricing, Prepaid Usage Ledgers, Router Controls & BYOK Responsibilities
- Locked INR Order Quotes: All checkout quotes for Models A and B are calculated in INR and locked for the duration of the stated order quote window, including any applicable Arilator buyer convenience fee (0%–8%) and 18% Indian GST.
- Prepaid INR Credit Ledger & Metering (Authorized Metered Packages): For authorized usage-metered API packages resold by Arilator (Model A), the net pre-GST order amount is credited in INR to the Customer's product wallet upon payment confirmation and atomically deducted as the Customer consumes the service.
- BYOK Upstream Access & Billing (Model C): When using Arilator Enhanced API Router in BYOK mode, the Customer represents that it holds a valid account and API key with the upstream provider and is authorized to route its requests through its chosen infrastructure. All upstream API availability, rate limits, model outputs, and upstream usage charges remain governed solely by the Customer's direct agreement with that provider.
- Router Decorator Disclaimers: Optional
X-Arilator-* data protection and governance decorators apply configurable heuristic, regex, and policy checks to supported text fields. They do not guarantee detection of every sensitive token or multimodal payload and do not substitute for the Customer's own compliance obligations.
4. Account Registration, GSTIN Verification & Customer Obligations
- Organization vs. Individual Accounts: Customers may register as an Organization (B2B) or as an Individual. Organization registrations (or conversions from an Individual account to an Organization account) require a valid 15-character Indian GSTIN. Individual accounts may optionally provide a GSTIN.
- Real-Time GSTIN & Name Verification: When a GSTIN is supplied, Arilator verifies it in real time against official Indian GST taxpayer records through authorized compliance verification services to confirm active taxpayer status and verify that the registered Legal Name or Trade Name matches the Customer's organization name. Verified B2B orders receive a GST Tax Invoice bearing the Customer's GSTIN, Legal Name, and State Code for GSTR-2B Input Tax Credit (ITC) reconciliation, subject to buyer GST eligibility and applicable Indian GST compliance requirements.
- Finality of Invoice Billing Details: Because statutory GST tax invoice fields lock upon issuance, Customers are responsible for ensuring their account profile, Legal Name, and GSTIN are accurate prior to placing an order.
- API Key Security & Vendor EULA: Customers are responsible for safeguarding any provisioned license keys or Enhanced API Router credentials and for complying with the Vendor's applicable End-User License Agreement (EULA) or Terms of Service governing use of the underlying software. Arilator is the authorized commercial reseller and Merchant of Record, not the developer or operator of the Vendor's software application.
5. Vendor Responsibilities
Vendors remain solely responsible for the functionality, uptime, model outputs, data processing within the software application, intellectual property warranties, and technical support of the underlying software product. The commercial terms governing Vendor onboarding and USD settlement are set forth in the Vendor Terms of Service.
6. Refunds, Credit Notes, Cancellations & Dispute Resolution
Because Arilator India Private Limited is the Merchant of Record, all billing inquiries, failed-activation claims, and refund requests must be submitted directly to Arilator at refunds@arilator.com referencing your Order ID:
- Unfulfilled or Failed Provisioning: If INR payment is collected by Arilator India Private Limited but software access or prepaid wallet activation cannot be provisioned within the applicable SLA, Arilator India Private Limited will issue a 100% INR refund to the original payment source and issue a formal GST Credit Note under Section 34 of the CGST Act, 2017.
- Subscription Cancellations: Post-activation cancellation and refund requests for fixed subscriptions are evaluated in accordance with the Vendor's published cancellation policy and commercial schedule, administered in INR by Arilator India Private Limited
- Prepaid Usage Credits: Once a usage-metered package is provisioned and API consumption has commenced against the prepaid INR wallet, consumed usage is non-refundable. Unconsumed prepaid balances due to an upstream Vendor service discontinuation or verified provisioning defect are refunded pro-rata in INR accompanied by a corresponding GST Credit Note.
- Grievance Redressal SLA: All billing and payment grievances are acknowledged within 24 business hours and targeted for resolution within 5 business days.
7. Term, Suspension & Termination
Customers may discontinue future purchases at any time. Arilator reserves the right to suspend or revoke provisioned entitlements or API Gateway keys in the event of payment reversal, fraudulent UTR submission, unauthorized credential sharing, or material breach of these Terms or the Vendor's EULA. Statutory tax invoicing, audit retention, and payment obligations for completed transactions survive termination.
8. Disclaimers & Limitation of Liability
Arilator's procurement, invoicing, and API gateway platform is provided "as is" and "as available." Except for our express refund obligation for unprovisioned orders under Section 6, Arilator makes no warranties regarding the uptime, accuracy, or fitness for a particular purpose of a Vendor's third-party software product. To the maximum extent permitted by applicable law, Arilator's aggregate liability for any claim arising out of or relating to an order is limited to the total INR amount actually paid by the Customer to Arilator India Private Limited for the specific order giving rise to the claim.
9. Governing Law & Jurisdiction
All domestic Customer purchases, INR payments, GST tax invoices, and buyer disputes with Arilator India Private Limited (GSTIN: 36ABGCA4968F1ZG) are governed by and construed in accordance with the laws of India, subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India. Matters involving Arilator Inc. are governed by the laws of the State of Delaware, USA.
10. Modifications to These Terms
Arilator may update these Terms periodically to reflect regulatory, tax, or operational changes. The version of the Terms in effect at the time an order is created governs that specific order.
11. Contact & Grievance Officer
For buyer support, GST tax invoice inquiries, or enterprise procurement questions, email partnerships@arilator.com. For refund requests, failed provisioning claims, or formal billing grievances, contact our Grievance Officer at refunds@arilator.com.
